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The Day Everything Changed: What I Wish Clinicians Knew When Delivering a Congenital Heart Disease Diagnosis

Nicole and her husband before and after the son's birth.

The Day Everything Changed: What I Wish Clinicians Knew When Delivering a Congenital Heart Disease Diagnosis

My CHD Diagnosis Story

“It can be repaired.”

I was 19 weeks into my pregnancy when I finally heard those words – the very first glimmer of hope for my unborn baby. Up until then, every appointment had led to more specialists, more tests, and more uncertainty. Termination was mentioned so often it began to feel like the only option on the table.

That day, sitting in a conference room at Boston Children’s Hospital with my husband, the fetal cardiologist, and a nurse, I braced myself for devastating news. Instead, I felt a tiny seed of hope planted.

The diagnosis: congenital heart disease (CHD) caused by a large ventricular septal defect (VSD) and a left superior vena cava.

Before that moment, my knowledge of CHD was limited. I’d heard stories from a friend whose sister had heart surgery and a colleague whose daughter had a heart condition – but I didn’t realize CHD was the most common birth defect, affecting 1 in 100 babies. Suddenly, I was thrust into a CHD diagnosis during pregnancy, trying to balance fear with hope.

Nicole and her husband before and after the son's birth.

The Emotional Weight of a Heart Defect in Pregnancy

The road to diagnosis was relentless. After an early ultrasound revealed a thickened nuchal fold, we were told, “You’re going to be faced with some tough decisions.” Soon after, the diagnosis shifted to a cystic hygroma with an 80% chance of genetic or structural complications. We were offered a chorionic villus sampling (CVS) test on the spot. The risks – including miscarriage – were terrifying, but we felt cornered into saying yes.

The wait for results was agonizing. When they came back, we were told: “We’ve ruled out genetic issues, but that doesn’t rule out structural or cardiac problems. We’ll need another ultrasound in two weeks.”

Two weeks later, the cystic hygroma had resolved. For a brief moment, relief washed over me – until the doctor added, “We suspect there’s something wrong with the baby’s heart. We want to refer you to pediatric cardiology for further testing.”

It felt like wave after wave of bad news, with no support, no guidance, and no hope for the future. My visions of a happy pregnancy and healthy baby were gone. I began to wonder if I’d ever hold my child at all.

Everything shifted when we transferred to pediatric cardiology at Boston Children’s Hospital. For the first time, someone met us with both clarity and compassion. A nurse named Linda sat with us for hours, explaining the diagnosis, what surgery would involve, and what life might look like after. She answered every question from “Will I be able to hold him after he’s born?” to “Will he be able to play sports, go to school, run with his friends?”

That encounter didn’t erase our fear, but it gave us something equally important: hope.

What Clinicians Should Know When Delivering a CHD Diagnosis

As a heart mom, here’s what I wish every provider knew when supporting families through the shock of a CHD diagnosis.

Lead With Empathy

  • Validate emotions: “It’s okay to feel scared, overwhelmed, or numb.”
  • Recognize the family’s emotional state—not just the medical facts.
  • This is where trauma-informed care makes all the difference.

Provide Clear, Compassionate Information

  • Avoid jargon; explain terms in plain language.
  • Share essentials first, then build in details once parents are ready.
  • Provide take-home materials: written notes, diagrams, or resource links.

Ensure Immediate Support

  • Connect families with social workers, CHD nonprofits, or peer mentors.
  • Encourage building a personal support system.
  • Normalize mental health care—therapy is a vital tool for parents, not a weakness.

Normalize the Long Journey

  • Set realistic expectations: CHD is lifelong, not a one-time surgery.
  • Highlight resilience: many CHD families discover unexpected strength, joy, and community.
  • Share stories that remind parents they are not alone in this congenital heart defect journey.
Nicole with son post surgery.

Life Beyond the Diagnosis

Fast forward six years, and my son is thriving. He just started kindergarten, plays t-ball and soccer, and has more energy than I do after two cups of coffee.

When I look back, I wish I could hug that pregnant version of myself – the one sitting in hospital offices, terrified and uncertain – and whisper: “The future you’re praying for will come true. And it will be even sweeter than you could imagine.”

Resources for Families Facing a CHD Diagnosis

You don’t have to walk this road alone. These resources can help:

  • Ollie’s Branch – Free mental health services for CHD families
  • OHHF for Families – Peer connection and support networks
  • CDC – Facts about congenital heart defects
  • Boston Children’s Hospital – Congenital Heart Defect Program

Final Thoughts

Clinicians: the way you deliver a CHD diagnosis sets the tone for a family’s journey. Your words can either deepen the trauma or plant seeds of hope.

For my family, that moment of empathy at Boston Children’s changed everything. And for every family who will sit in a consultation room after me, I hope your words carry the same compassion, clarity, and care.

If you’re a parent or clinician navigating CHD, explore more resources, peer connections, and mental health support at the Ollie Hinkle Heart Foundation.

1000 631 Nicole Smith West
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144 W. Lockwood Ave, Suite201 Webster Groves, MO 63119

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Jenn Hinkle was born and raised in St. Louis, Missouri, and attended DePaul University in Chicago, where she graduated in 2004 with a degree in marketing. Jenn’s early career began at Gibsons Steak House in Chicago, where she gained invaluable experience in hospitality and met her soul mate. Chicago is Jenn’s second home, but St. Louis called her back to start the next chapter of her life with Mark Hinkle. Jenn’s career in the restaurant industry continued to flourish as she welcomed her first child, Maddie, into the world in 2009. Then shortly after, along came Oliver in 2011.

Ollie was born with a congenital heart defect (CHD) that took their family in and out of the hospital for nearly 14 months. Unfortunately, he lost his battle with CHD in 2013. From this experience, the Hinkle’s set out to take their love for Ollie and all the love they were shown and share it with others. Jenn and Mark know firsthand the heartache and struggle of having a critically ill child and what a difference even the tiniest gesture of love can make. They took the pain and grief they felt and turned it into a way to give back to help them heal and, at the same time, spread more love to the heart community than they could ever imagine through the Ollie Hinkle Heart Foundation (OHHF).

The Hinkle’s started investing in technology and research through the Children’s Heart Foundation, where they also served on the board for 3 years. Through that experience, they decided that they also wanted to provide outreach and individualized support to heart families. Today OHHF is a successful and influential organization thanks to Jenn’s leadership, as she positioned the team and programs to be the go-to resource for heart families and healthcare professionals in St. Louis and beyond. In addition, Jenn and Mark co-own the Olive + Oak Hospitality Group, where they have established their home in the Webster Groves community with their two daughters, Maddie and Annie, and fulfilling Ollie’s legacy.

Born and raised in Alton, Illinois, Mark fell in love with food at an early age. When he wasn’t terrorizing the neighborhood with his three brothers, he would indulge in his favorite cooking shows featuring the likes of Emeril Lagasse, Jack McDavid, and Martin Yan. Never foreseeing a “career” in food, he attended the University of Illinois and pursued a degree in business. To earn a little cash, he worked in kitchens in Champaign. After graduating, he moved to Chicago, where he landed a job in banking. Though it all looked great on paper, he couldn’t resist his true calling with one of the most outstanding restaurant cities in the country at his fingertips; the banking gig didn’t last long.

He took his first front-of-house job working at the perpetually busy Hugo’s Frog Bar and Fish House. Under some of Chicago’s best Maître D’s guidance, he learned how to run a great restaurant. While he never lost his passion for the kitchen, he followed his dreams of delivering old-school hospitality. After stints within Gibsons Restaurant Group, at RL and Gibsons Steakhouse, he earned a spot as General Manager of Hugo’s at 25 and swept his true love off her feet. In early 2007, Mark and Jenn moved back to St. Louis to tie the knot, start a family, and join what was becoming an inspiring local restaurant community.

After acting as General Manager for two restaurant openings, Mark eventually found a home at the Chesterfield landmark, Annie Gunn’s; he found his niche there. His passion for not just the guests but also food, wine, beer, cocktails, and all aspects of the business evolved. In 2015, after falling in love with the character and charm of Webster Groves, Mark set out to bring something new to the neighborhood his family called home. Determined to create a warm, bustling spot with thoughtfully prepared food and gracious hospitality, Olive + Oak was born. As additional opportunities in Old Webster presented themselves, the group expanded, opening The Clover & the Bee, O+O Pizza, Perennial on Lockwood, and a private event venue, The Hall.

Mark’s leadership and impact on the local restaurant community have been profound, putting Webster Groves on the map for some of the best culinary delights and wine pairings in town while creating awareness about pediatric heart disease through their family’s story.

Beth grew up in St. Louis City as an only child and a fierce point guard at Bishop DuBourg Highschool before leaving St. Louis to fill her desire to see and know the world after completing her BSN at Deaconess College of Nursing to start her career in Colorado then onto California where she trained at the University of California-San Francisco as a Neonatal Nurse Practitioner (NNP). Then onto Arizona as an NNP for a private practice Neonatology group before being recruited as the Program Director of Fetal & High-Risk Cardiac Infant Programs, Outpatient Cardiology Supervisor, & Cardiac Nurse Practitioner before returning to St. Louis in 2012 to spend the next nine years of her career with BJC Healthcare System, first as a manager then as their Director of The Heart Center at St. Louis Children’s Hospital & Washington University, Cath Lab & Recovery, Mechanical Assist: ECMO & CRRT, Perfusion, Interventional Radiology, Care Coordination along with serving as the Chief Advanced Practice Provider for St. Louis Children’s Hospital and Barnes Jewish Hospital.

As Beth’s career path took her back to her hometown, it was clear that so much had remained unchanged in healthcare and racial inequities. Beth credits Amy Hunter, Vice President of Diversity, Equity, & Inclusion of Caleres, for entering her life and inspiring her to do more to move the needle at St Louis Children’s Hospital regarding race equity culture and dismantling oppression. Beth is committed to doing her own personal work along with leading and infusing racial equity work into everything she touches, for example, by developing the Antiracism Coalition Oversight Board for the Cardiac Service Line, executive leadership support of the Black Hair Care Project, and leading a comprehensive DEI strategic development and deployment plan.

Beth was honored to join the Ollie Hinkle Heart Foundation (OHHF) in 2018 to serve as a board member supporting OHHF’s mission. This role allowed Beth to be a thought partner for OHHF’s strategic direction to keep putting the “Heart Back in Healthcare” by eliminating barriers to mental health care while serving as a liaison between OHHF with local children’s hospital(s) and services to cultivate relationships focused on community involvement and philanthropy to provide financial and social benefits to the greater heart community.

As one chapter closes, a new chapter begins for Beth Rumack as the Director of Partnerships with the Ollie Hinkle Heart Foundation to serve our local and national community bringing Ollie’s Branch to new markets to eliminate barriers to access to mental health care, impact state, and federal policy, and address social determinants of physical and psychological health through a collective lens.

Helpful Resources
  • Suicide & Crisis Lifeline: Call or text 988
  • National Domestic Violence Hotline: 1-800-799-7233
  • Crisis Text Line: Text “DESERVE” TO 741-741
  • Lifeline Crisis Chat (Online live messaging): https://988lifeline.org/chat
  • Self-Harm Hotline: 1-800-DONT CUT (1-800-366-8288)
  • Essential local and community services: 211, https://www.211.org/
  • Planned Parenthood Hotline: 1-800-230-PLAN (7526)
  • American Association of Poison Control Centers: 1-800-222-1222
  • National Council on Alcoholism & Drug Dependency Hope Line: 1-800-622-2255
  • National Crisis Line – Anorexia and Bulimia: 1-800-233-4357
  • LGBT Hotline: 1-888-843-4564
  • TREVOR Crisis Hotline: 1-866-488-7386
  • AIDS Crisis Line: 1-800-221-7044
  • Veterans Crisis Line: https://www.veteranscrisisline.net
  • TransLifeline: https://www.translifeline.org – 877-565-8860
  • National Maternal Mental Health Hotline: 1-833-TLC-MAMA (1-833-852-6262)

Ollie’s Branch Waitlist Form

Are you a heart warrior, parent/guardian, or caregiver seeking Ollie’s Branch mental health services in an area where we do not have a current partner? Send us a message to add yourself and place your name and information on our waitlist should Ollie’s  Branch become available in your state. We will contact you in the future to see if you may be interested in our services.

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Danny Sullivan’s Story

Danny died in his teens from congenital heart disease (CHD) during surgery at Children’s Hospital in the 1950s. Danny was one of the earliest to experience an open heart operation for this condition. Thankfully, this type of surgery is much more successful all these years later. But the mental challenges Danny’s parents and siblings faced then are still challenging heart families today. Kathleen Sullivan MacDonough, Danny’s oldest sister, decided to fund Ollie Hinkle Heart Foundation’s Telehealth solution to fill these mental health gaps for heart children and their families in Danny’s memory.

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